Comfort Line - Questions and Answers

This quarter, our Questions & Answers segment discusses our Service Protection Plans.

What is a service plan?

It is a plan that covers the cost of an annual tune up, plus repairs to many of the parts of your heating system.

Why should I get a service plan?

When you pay for service as you go, you never know when a expensive bill will come. Customers who need only a tune-up one year can have three service calls the next. Having a service plan eliminates these ups and downs and allows you to rest easy knowing things are taken care of. It also increases the likelihood you’ll have small problems taken care of before they become big problems.

What about the cost?

Every system should be tuned up once a year; it saves you up to 10% or more on your oil bills and prevents other problems form developing. The average cost of a tune-up is approximately $145. Now consider what happens if your system needs repair and you don’t have a service plan.

The cost to replace any major component of you heating system could easily exceed $200 or more. And if any repairs are done after normal business hours, they would cost even more.

Our service plans cover all of this and much more. For less than the price of one cup of coffee a day, you can eliminate worrying about virtually anything that can go wrong with your heating system.

Which service plan is best for me?

It depends on the type of heating system you have and the level of protection with which you’re comfortable.

Our Comfort Plan covers the most common repairs that oil customers face and includes a professional tune-up. If you have a hot water system, our Presidential Plan goes one step further and also handles repairs to the waterrelated parts such as circulators and zone valves. If you have a new system under warranty or are prepared to pay for service as needed, you might not need a service plan at all.

Is all the service done by your own people?

Yes. We maintain a full-time staff of highly trained and certified technicians who continually attend courses to stay up-todate with the latest technology.

Will I be charged for service not covered by the service plan?

Yes. (Although there’s almost nothing the Presidential Plan doesn’t cover.)

Will I be charged extra for after-hour calls?

With both plans, there is a small flat rate charge for calls after 8:00 pm Monday through Friday and for all calls on weekends or holidays. In addition, non-emergency service, outside of normal working hours, is chargeable at after-hour rates.

What constitutes emergency service?

No heat during cold weather, serious fuel leaks, visible smoke or dangerous situations.

How do I get started?

Just call to set up an inspection. Don’t wait until you have a problem and face a big bill. Take care of this now, and rest easy all year long. If you have any questions, or need additional information, you can call us at (973) 383-1421.