Questions You Might Have About Our Service Plans
 |
Why should I get a service contract? |
 |
When you pay for service as you go, you never know when an expensive bill will come. Customers who need only a tune-up one year can have three or four service calls the next. Having a service plan eliminates these ups and downs and allows you to rest easy knowing things are taken care of. It also increases the likelihood you'll have small problems taken care of before they become big problems. |
|
What about the cost? |
|
Every system should be tuned up once a year (it saves you 10% or more on your oil bills and prevents other problems from developing). The average cost of a tune-up is approximately $190.
Now consider what happens if your system needs repair. The cost to replace any major component of your heating system could easily exceed $200 or more. And if repairs are done after normal business hours, they could cost even more. Our service plans cover all of this and much more. For less than the price of one cup of coffee a day, you can eliminate worrying about virtually anything that can go wrong with your heating system. |
|
Which contract is best for me? |
|
It depends on the type of heating system and the level of protection you're comfortable with. Our Comfort Plan covers the most common repairs that oil customers face and includes a professional tune-up. If you have a hot water system, our Presidential Plan goes one step further and handles repairs to the water related parts such as circulators and zone valves. If you have a new system under warrenty or are prepared to pay for service as needed, you might not need a service contract at all. |
|
Is all the service done by your own people? |
|
Yes. We maintain a full-time staff of highly trained and certified technicians who continually attend courses to stay up-to-date with the latest technology. |
|
Will I be charged for service not covered by the service contract? |
|
Yes. (Although there's almost nothing the Presidential Plan doesn't cover.) |
|
Will I be charged extra for after hours calls? |
|
With both plans there is a flat rate charge for calls after 8:00P.M. Monday through Friday and for all calls on weekends or holidays. In addition, non-emergency service, outside of normal working hours, is chargeable at after hour rates. |
|
What constitutes emergency service? |
|
No heat during cold weather, serious fuel leaks, visible smoke or dangerous situations. |
|
How do I get started? |
|
Just call to set up an inspection.
Please don't wait until you have a problem and face a big bill. Take care of this now and rest easy all year long. |
Our Comfort Plan
